Service & Support

Our Service Department are able to offer you service cover on the complete range of TEC and DATAMAX Thermal Transfer Printers.

Our Engineers will repair printers on site with a normal same day or  next day visit. If for any reason a repair cannot be carried out on site, we will provide a replacement printer while the repair is undertaken. – At NO time would your printing operations be stopped.

All our Engineers are fully trained in the service of TEC and DATAMAX printers along with the operation of our label printer software packages. We also provide telephone support.

Service Charges:

For customers using TEC or DATAMAX systems with consumables purchased from AlphaTec there is NO CHARGE for call out or repairs (excluding print heads, which are a consumable item).

Cymru Labels Ltd aim to provide the best possible support to our customers.